FAQs

Got Questions? We’ve Got Answers!

Welcome to The Buba Shop’s FAQ Page!

We know you may have some questions, and we’re here to help! Whether you’re curious about shipping times, battery life, or how to care for your Glowy Buba, this page has got you covered. Dive into our most frequently asked questions below, and if you still need assistance, don’t hesitate to reach out to us at info@thebubashop.comWe’re always here to ensure your shopping experience is as smooth and enjoyable as possible!

How Long Does Shipping Take?

Once your order is placed, you’ll receive an email confirmation. Please note that we are experiencing a high volume of orders. Orders will be shipped out 1-3 days after payment, and your order will arrive anywhere from 3-12 business days depending on your location! Click here to view our detailed shipping policy.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

What Are Your Lamps' Battery Life?

Our lamps offer 2 to 3 brightness levels, with battery life ranging from 9 to 34 hours depending on the brightness level used. All of our lamps are rechargeable and come with a USB charging cable.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

Where Is My Order?

After your order is shipped, you will receive a tracking number via email. You can track your order here.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

How Can I Contact Support?

For any questions regarding your order, feel free to contact us at info@thebubashop.com or use the chat feature on our website. We guarantee a response to all inquiries within 24 hours.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

What Is Your Return Policy?

We offer a 30-day return policy for any product that is unused and in its original packaging. If you are not completely satisfied with your purchase, please contact us at info@thebubashop.com to initiate a return. Click here to view our return policy.

Cropped pink crepe knit top
Square neckline
Embroidered Aje logo
Cross back straps

How Do I Charge My Glowy Buba Lamp?

The Glowy Buba lamp is rechargeable via the included USB cable. Simply plug it into any USB port or adapter and let it charge for 2-3 hours. The lamp will indicate when it is fully charged and ready to use.

Is The Glowy Buba Safe for Children?

Yes, the Glowy Buba is made from 100% BPA-free, baby-safe silicone, making it completely safe for children of all ages. Its soft, squishy design ensures that it’s safe to carry around and won’t break if dropped.

Can I Adjust the Brightness of The Glowy Buba?

Absolutely! The Glowy Buba comes with adjustable brightness levels. You can easily switch between different levels of brightness by tapping the lamp, allowing you to create the perfect atmosphere for your child’s room.

How Do I Clean The Glowy Buba?

To clean The Glowy Buba, simply wipe it down with a damp cloth. The silicone material is easy to clean and maintain, ensuring your lamp stays looking fresh and new.

Do You Ship Internationally?

Yes, we ship The Glowy Buba internationally! Shipping times may vary depending on your location, but rest assured, we work hard to get your order to you as quickly as possible. Click here to check international shipping times and rates.